Login to Your Account
-View past & upcoming services
-See technician recommendations
-Make secure payments
-Submit a customer service case
-and much more!
New Portal FAQs
To access your new Customer Portal, open the email* from Pro Turf & Pro Pest Solutions with the subject line: Welcome to Your New Pro Turf & Pro Pest Customer Portal!
*If you have not received an email inviting you to the Customer portal, move to the next question, "How do I register?"
To visit the Customer Portal Login screen, click the "Customer Portal" button in your email or click this link:
https://www.mylawnportal.com/s/login/?expid=ProTurfProPest
After you log in, a welcome message lets you explore the New Portal or switch to the Legacy Portal. You can switch at any time. Click your name in the top right corner and select Legacy Portal from the dropdown. Switching views does not change your services, invoices, payments or other account information.
Each new user should receive an email from Pro Turf & Pro Pest Solutions with the subject line: Welcome to Your New Pro Turf & Pro Pest Solutions Customer Portal!
Your username will be included in that email. If you accidentally deleted your 'Welcome' email and need access to your username, please call our office: (855) 855-6017.
If you have not received an email and would like to register yourself online, visit your Customer Portal: https://www.mylawnportal.com/s/login/?expid=ProTurfProPest
Select "Not a member?".
Fill out the form and select "Register".
Once logged into the Customer Portal, your Dashboard shows your next service and its scheduling status. To see all current and past services, click “Services.”
Statuses include To Be Scheduled, Scheduled, En Route, In Progress and Completed. A service shows “To Be Scheduled” until the appointment reaches the appropriate scheduling stage. The date will appear once it does. Select “View Details” on a service to see more information, including service reports when available.
Dashboard View
Services Page View
Once logged into the Customer Portal, click “Account” in the main navigation along the top of the page. You’ll find the account name and number, servicing branch, and primary contact.
To review your contact information and communication preferences, click “Profile.” Use the Edit option when a field can be updated or contact Customer Support for assistance.
Account View
Contact Information
Your Dashboard shows your current balance and whether AutoPay is active. For more detail, visit “Billing” found in the main navigation along the top of the page to review your invoices and payment status. You can search and filter your invoices.
Invoices and Payment Status View
Preview Invoice
Click “Manage Payment Methods” on the Dashboard or Billing page. You can review your saved credit cards or bank accounts, add a new payment method, and see whether a method is active.
Click Pay Now on your Dashboard to open the Payment Center. Select all open invoices or choose individual ones, then pay them together in one transaction. You can also add a new payment method while paying and split a payment across payment methods when that option is available.
Payment Center
Yes. After logging into the Customer Portal, visit “Billing” found in the main navigation along the top of the page. Your open and paid invoices, including past invoices, appear there. To download copies, select the invoices you need and click “Download Selected.”
If you have any trouble accessing your invoices, please don’t hesitate to call us at (855) 855-6017.
To reset your password, click “Forgot Password” on the Customer Portal login page. Enter your username and click Reset Password. You will receive a password reset email in your inbox.
Login Page
Forgot Password Page
Legacy Portal FAQs
To access your new Customer Portal, open the email* from Pro Turf & Pro Pest Solutions with the subject line: Welcome to Your New Pro Turf & Pro Pest Customer Portal!
*If you have not received an email inviting you to the Customer portal, move to the next question, "How do I register?"
To visit the Customer Portal Login screen, click the "Customer Portal" button in your email or click this link:
https://www.mylawnportal.com/s/login/?expid=ProTurfProPest
Select “Forgot Password”. You will be emailed a link to reset your password.
Within the email, you’ll find your new username. Copy your new username and paste it into the Password Reset screen.
After you select "Reset Password", open your email and follow the instructions to continue with the password reset.
Each new user should receive an email from Pro Turf & Pro Pest Solutions with the subject line: Welcome to Your New Pro Turf & Pro Pest Solutions Customer Portal!
Your username will be included in that email. If you accidentally deleted your 'Welcome' email and need access to your username, please call our office: (855) 855-6017.
If you have not received an email and would like to register yourself online, visit your Customer Portal: https://www.mylawnportal.com/s/login/?expid=ProTurfProPest
Select "Register".
Fill out the form and select "Register".
Once logged into the Customer Portal, click “My Account.” You’ll find the account owner, phone number, and billing address along the top.
The account number is found under “Details”, as well as the account status, service branch, and preferred communication method.
By clicking “Related” you’ll see associated Contacts and Assets (properties). To access more information, click on the individual contact names or property addresses.
To add a new payment method, login to your Customer Portal.
Navigate to "My Payments" and select "Add New Payment Method". Enter your new payment information into the pop-up window and submit.
When logged into your Customer Portal, click "My Invoices" in the main menu. Select the "Pending Invoices" or "Declined Invoices" tab, then click "Click to Pay".
To download a copy of your invoice, click the “Generate Invoice Document” button.
After generating, the PDF can be found in the “Related” section of the page.
If you have any trouble accessing your invoices, please don't hesitate to call us at (855) 855-6017.
Customers cannot add or change a service from the Customer Portal, but they can request a change from the Portal by visiting “My Support” and clicking “Contact Support” to open a new ticket with our Customer Service Team.
To reset your password, visit your Customer Portal: https://www.mylawnportal.com/s/login/?expid=ProTurfProPest
Select “Forgot Password”. You will be emailed a link to reset your password.
*If you have not received an email inviting you to the Customer portal, move to the question, "How do I register?"
After you select "Reset Password", open your email and follow the instructions to continue with the password reset.
